For HVAC Companies
What most HVAC owners actually need isn't a receptionist app. It's a front office that runs without them. Wayne AI installs and runs the whole thing: missed calls texted back in seconds, jobs booked on your real calendar, and follow-up that happens whether or not anyone remembers. When an AC dies at 6pm, homeowners call two or three companies and book the first one that responds. This keeps you in that running while you're still under a house.
Don't take our word for it. Test it on our own line.
Call (812) 612-3105 and an AI answers, talks, and books you a time. Or call it and hang up, and watch it text you back with a real booking link. That's our production system, not a recording.
Roughly 62% of calls to local service businesses go unanswered. For an HVAC company that number isn't a statistic, it's a Tuesday: you're in an attic with a meter in your hand, the phone rings, and by the time you climb down and call back the homeowner has already booked whoever picked up.
The job doesn't go to the cheapest company or the best-reviewed one. It goes to whoever responded first. That's the whole contest, and it's decided in the minutes after a call you couldn't take, which is exactly the window an automated front office is built to cover.
There are plenty of cheap AI receptionist apps. They work the way any tool works: you sign up, and then you're the one who has to make it work. You write the scripts, connect the calendar, figure out why the texts aren't arriving, and tune it when it says something wrong to a customer. For most HVAC owners that's a second job layered on top of the first one.
The real alternative to hiring someone isn't buying software. It's becoming your own systems integrator. We'd rather do that part. We build the system, connect it to your calendar and your website, register your texting with the carriers, run it, and fix it when it needs fixing. You get a working front office in seven days or less, not a login and a tutorial.
A dashboard, a free trial, and a list of things you now have to configure, monitor, and repair yourself. Your website stays exactly as it was, because answering apps answer the phone and nothing else.
Your website built and run, plus an installed, integrated, carrier-registered front office behind it, with a guarantee attached to whether it books jobs.
Most HVAC companies who look at this have already priced an answering service. Here is what the big ones charge, off their own pricing pages.
Wayne AI
from$149/mo
site, booking, text-back
no setup fee
✓ Website built and run
An answering service answers the phone. Nobody builds the website the call came from.
Your site, the booking on it, the calls you miss, and the follow-up after are one monthly price here, starting at $149 with no setup fee. See all three plans.
Ruby and PATLive rates are their published starter plans as of August 2026. Per-minute figures are the plan price divided by the minutes it includes. Prices change, so check theirs before you decide.
You're on a job. The phone rings. You can't answer. Under the old system, that lead calls your competitor next and you never even learn the job existed.
The moment a call goes unanswered, an automatic text goes out from the same number the homeowner dialed, so it reads as you, not as a stranger. On the AI Front Desk tier, the phone gets answered by a voice AI that can hold the conversation instead of letting it go to voicemail.
The system asks what's wrong, collects the address and contact details, and books onto your real calendar. If the caller asks for a person, or it hits a question it can't handle, it takes a message and hands the conversation to you rather than guessing.
No more end-of-day callback roulette. Every caught call is logged, so at the end of the month the jobs you recovered are a number you can count, not a feeling about whether the thing is working.
Whether it's an emergency call at 9pm or a tune-up inquiry during your busiest week, the same system handles it.
AC failures and heating outages don't respect business hours, and a voicemail box at 11pm is the same as a closed door. The system responds immediately, at any hour, so the conversation is already started when you pick it up in the morning.
When calls stack up faster than anyone can answer them, the ones you don't get to are pure loss. Every caller gets a response and a booking link, so the seasonal surge doesn't quietly go to the company with a spare person at a desk.
You can't stop a service call to answer the phone, and you shouldn't have to. Every missed call gets an instant response that holds the lead until you're free, sent from your number so it doesn't read as spam.
Quotes that never get a follow-up die quietly. Automated sequences check in after an estimate on their own schedule, which means the follow-up happens on the weeks when you are far too busy to remember it.
US carriers block business texting from numbers that aren't registered. Not flagged. Not delayed, blocked. The messages leave your system, the dashboard shows them as sent, and they never reach anyone's phone. Most owners who set this up themselves discover it weeks later, after wondering why an automation that "works" isn't producing a single reply.
We register your business and your texting campaign with the carriers as part of onboarding, because a missed-call text that doesn't deliver is worse than no system at all. It's the same lost job plus a monthly bill. This is unglamorous, genuinely annoying work, and it's the difference between a front office that books jobs and one that just looks busy.
We don't have a wall of HVAC testimonials, because we'd rather show you something you can verify than something you have to take on faith. So here's the promise instead, and the live line above, which you can test right now.
If the system doesn't catch at least 2 new jobs in your first 30 days, we refund your first month and part ways as friends. No long-term contract. You're month-to-month and can cancel anytime.
Built and run by Wayne Dewig in Evansville, Indiana. When you reach out, you're talking to me, not a call center or a sales floor. I'll show you exactly how this works for your business, and if it's not a fit, I'll tell you straight.
Wayne AI runs $149 to $497 a month depending on how much of the phone you want handled, with no setup fee and no long-term contract. The $149 Front Door tier catches every missed call by text. The $297 AI Front Desk adds a managed AI phone line, unified inbox, and review automation. The $497 tier books straight onto your real calendar and sends you a monthly call log. Self-serve apps run $49 to $299, but you build and maintain those yourself.
Both. Missed-call text-back is live on every tier: the moment a call goes unanswered, the caller gets a text from the same number they dialed, with a real booking link. Voice AI that answers, holds a conversation, and books an appointment is live on our own line right now. Call (812) 612-3105 and hear it. On your own business number, voice is early access, with 250 or 600 included minutes depending on tier.
It hands the caller to a person. When someone asks for a human or the AI hits something it cannot help with, it takes a message, logs the conversation, and escalates to you instead of guessing. You see the full thread in one inbox, so nothing is lost between the AI and your team.
This is the part most HVAC owners find out about the hard way. US carriers block business texting from numbers that are not registered, and a DIY setup will send messages that silently never arrive. We register your business and your texting campaign with the carriers as part of onboarding, so your texts land instead of disappearing.
Yes. The booking link in the text writes to your real calendar, so a captured lead becomes a scheduled appointment without anyone rekeying it. Every caught call is logged, which means recovered jobs are a number you can count at the end of the month rather than a feeling.
Seven days or less, and the build is on us: calendar sync, SMS templates, review automation, and website integration. This is done-for-you rather than a login and a tutorial. If the system does not catch at least 2 new jobs in your first 30 days, we refund your first month.
Tell us about your HVAC business and we'll show you exactly how the front office works. Free, no commitment.
No commitment. No sales pressure.