Privacy Policy

Introduction

Wayne AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our AI-powered receptionist and communication systems.

Information We Collect

Information You Provide

• Contact Information: Name, business name, phone number, email address, and physical address
• Business Information: Service area, trade/industry, calendar access, and business hours
• Payment Information: Credit card details and billing information (processed securely through third-party payment processors)
• Communication Data: Text messages, call logs, and customer interaction records

Information Collected Automatically

• Usage Data: How you interact with our service, including features used and actions taken
• Device Information: IP address, browser type, device type, and operating system
• Cookies and Tracking: We use cookies to enhance your experience and analyze service usage

How We Use Your Information

• Provide and maintain our AI receptionist and automation services
• Send automated text messages and call responses on your behalf
• Schedule appointments and manage your calendar
• Process payments and send billing statements
• Send service updates, technical notices, and support messages
• Improve our services through data analysis and user feedback
• Comply with legal obligations and prevent fraud

SMS/Text Messaging (A2P Compliance)

Customer Text Message Terms

• Customers can opt-out anytime by texting STOP, UNSUBSCRIBE, or CANCEL
• Message frequency varies based on customer interactions and appointments
• Message and data rates may apply
• We never sell or share customer phone numbers with third parties for marketing
• Help is available by texting HELP or calling 888-433-6516

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our services (e.g., SMS providers, payment processors, calendar integrations)
• Business Partners: GoHighLevel and other platforms we integrate with to provide our services
• Legal Requirements: When required by law, subpoena, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (SSL/TLS)
• Secure data storage with access controls
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at wayne@wayneai.net

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Your continued use of Wayne AI after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: